THE IVR SYSTEM WILL BE ACTIVE ON JULY 17, 2006.

The Lane County Land Management Division has installed an  Interactive Voice Recognition (IVR) System  that will allow you to perform the following actions over the phone:

• Schedule an inspection.
• Cancel an inspection.
• Hear the results of an inspection.
• Check the status of a permit.
• Access helpful information about our business operations.
• Transfer directly to one of our staff.

Basic instructions:

• The system responds to voice commands in all areas except Staff Directory and the Help menu.
• The system also responds to numeric prompts from the keypad.
• To deactivate voice recognition, push "7" from the Main Menu.
• "7" from the Main Menu is a toggle that activates/deactivates voice recognition. When voice recognition is off you are required to make entries from the keypad only.
• To backup from anywhere in the system push "#".

"0" from most areas in the system will take you to the Help menu.

Quick reference guides for the IVR system:

        Schedule an inspection

     Cancel an inspection

     Hear the results of an inspection

     Check the status of a permit